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Product Features:
  • Ease-of-Installation and Use and Flexibility
  • Scalability and Cost Efficiency
  • Process Designer
  • Service Oriented Architecure Web Interface
  • Auditing and Reporting
  • Integration
Related Documents:

Download PDF Product Brochure

Download PDF Software Licence Clawback Brief

Download PDF Automating Server Procurement

Download PDF Software Distribution Brief

Download PDF Change Management Brief

Download PDF Security Management Brief

Related News and Events:


26th July 10
Availability of places are now very limited for our next IT Update Briefings on Thursday 5th August and 12th August where we'll be discussing Sensible Strategies for Cutting IT Costs. For more information or to register on-line click here

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6th July 10
Leverage more out of your existing LANDesk investment - reduce support costs and increase efficency with professional certified training. Submit your requirements here

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11th June 10
Time is Money - and IT Decisions 2010 is the place to be if you're serious about identifying the most significant trends that are currently shaping corporate and public sector IT systems. Vsit us and LANDesk at the NEC Birmingham, on Stand F10

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Process Manager

Easily automate processes, IT maintenance and change management.

Many of the tasks executed by LANDesk systems and endpoint security management solutions dovetail seamlessly into automated IT workflows designed using LANDesk Process Manager. With this technology, you can create the physical flow of the process, which in turn develops the actual code the engine executes.

LANDesk Process Manager provides the glue, the power, the intelligent coordination to realize pragmatic service management and control of all interrelated processes across the enterprise. You can design, model, document, automate and optimize consistent, predictable processes for vulnerability scans and patch management, software distribution, software license monitoring and reclamation, system provisioning, server procurement, and much more.

LANDesk® Process Manager helps you improve IT and business processes while aligning IT and business services. Deploy it to boost the productivity of users and IT staff, increase your organization's ability to adapt to frequent changes and reduce IT and operating costs through:

  • Automated processes with full control
  • Ease-of-use and flexibility
  • Scalability and cost-efficiency
  • Design and management capabilities
  • Auditing and reporting
  • Integration

Automated Processes with Full Control

Make your business and IT processes more consistent and predictable without relinquishing control over the steps taken or the outcome achieved. Add LANDesk® Process Manager to your existing LANDesk® systems and security management solutions and create consistent, predictable IT workflows that automate redundant maintenance tasks. Learn more on the IT Process Automation site.

Ease-of-Use and Flexibility

Empower virtually anyone in your organization to quickly create and deploy a business process that works the way your organization works, without impacting IT staff. Create workflows or sections of workflows once and use them in any number of different processes for faster, easier process automation. And extend access to workers enterprise-wide with a Web interface that gives workers at multiple locations and on the road access with only an Internet connection.

Scalability and Cost-Efficiency

Easily implement LANDesk® Process Manager enterprise-wide or try it in a specific area or business unit and extend to more areas at your own pace. However you use it, save time with a combined process designer and run-time engine that lets you both design and deploy automated processes in minutes or hours rather than days or weeks. Further create efficiencies by electronically documenting what is communicated to reduce the time and expense of phone calls, paper-based systems and data entry.

Design and Management Capabilities

Access an easy-to-use change management system with LANDesk® Process Manager’s scalable process management engine and the collaborative design environment it offers. Personnel gain increased visibility into IT and business processes to facilitate ongoing improvement and enhanced change management. And the database manager lets you convert business processes into deployable solutions that integrate with existing databases, electronic forms, business rules and other processes and systems.

Auditing and Reporting

Full-featured auditing and reporting capabilities in LANDesk® Process Manager let you integrate ongoing compliance measures with business processes. Customizable reports and support for third-party electronic forms, such as Microsoft InfoPath, let you manage your resources more effectively and optimize business processes. And the ability to share reports by the Web or email helps ensure clear, consistent communication across your enterprise.

Integration

Access integration with LANDesk® solution-specific processes and third-party solutions, applications, forms and services to align your IT infrastructure and business process needs.

Enterprise Benefits

With LANDesk® Process Manager you can:

  • Save time and boost productivity by creating and maintaining an optimized change management system.
  • Gain or enhance ITIL discipline and best practices and integrate compliance measures with your business processes.
  • Reduce or eliminate the need for development resources.
  • Give personnel improved visibility into the processes they’re involved with.
  • Maximize efficiency by automating your LANDesk® solution-specific operations using built-in change and configuration workflow processes.
Professional Services:

On-site Consultancy & Skills Transfer
Our CLE team can provide tailored on-site consultancy for focused exercises such as
  • Remote Control & Inventory Management
  • FAST/Software Licence Monitoring
  • Asset Management & Auditing
  • Software Distribution & Packaging
  • OS Deployment
  • Server Manager
  • Security covering Patch Management, Spyware, Malware, Scan & Block, Hardware Device Lockdown including prevention of data writing to USB devices.

We have had great success from applying these on-site skills transfer exercises to real live projects during the testing phase, allowing your staff to gain fast track knowledge development and confidence gained through following the process end to end as well approach to . This allows your staff to gain a better understanding of a particular component of LANDesk whilst at the same time fast tracking to a competed project deliverable. This is commonly used where you are looking to drive most of the effort in using LANDesk through your own team and are looking for top up sessions or update sessions to complement and enhance your own skills levels.

Managed Project Delivery
We take full ownership of a project from planning and definition to delivery and post support. This can be an effective way to guarantee a project delivery on time and to budget where there is no availability of your own resources to achieve this.

Audit Services
Audit Assist – Provides you with the skills transfer and knowledge to allow you to complete your audit requirements using LANDesk with a zero footprint inventory, there is also and option for the rental of LANDesk software.

Audit Complete – Pangea offer a complete audit service and report to your defined parameters, there is also and option for the rental of LANDesk software.

LANDesk Priority Support Services
Pangea Systems are a services focused company and achieve high standards of quality through our professional services department. Our

Level 1 – LANDesk Priority Telephone support

Level 2 – LANDesk Priority Telephone support with on-site time

Level 3 – LANDesk Priority Technical Support with dedicated Technical Account Manager and built in time.

Level 4 - Technical Support with a scheduled remote health check and remedy service at intervals of either Monthly, Bi-monthly, Quarterly or Bi-annually.

Level 5 - Fully Managed LANDesk Service

Classroom Based Training
Pangea Systems are a Certified LANDesk Training Provider, we can provide Classroom based training in one of our training centers in Wymeswold (Nr Nottingham), Reading or Dublin. We can also provide on-site tailored LANDesk training course specific to your requirements.


 
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