From Reactive to Proactive: Beyond the Break/Fix Mentality

These days, enterprise IT infrastructures are so heterogeneous that most IT managers could use a supplemental ulcer insurance policy. Even folks at the few enterprises not yet grappling with Macs and Unix-based operating systems still get chronic heartburn just trying to manage patches and upgrades for all the different versions of Microsoft® Windows® they’re supporting.

Either way, most IT departments have so much going on beyond mere OS maintenance that it’s nearly impossible to move beyond the “just fix whatever’s broken” mindset. And that’s assuming you actually have an accurate picture of how many devices are connected to your infrastructure, how many licenses you have for crucial applications, and how many of those licenses are actually being used.

Even if you have a pretty good handle on those numbers, and even if your IT team has emerged from the primordial slime of sneakernets and moved on to pushing packages to users—or perhaps even offering self-service portals—there’s much more you can do to make your job easier and more effective. In fact, with the right solutions you can achieve what many have considered a pipe dream for far too long—you can make changes that cause IT to be viewed as a proactive operation with significant business value rather than a reactive consumer of company capital.

For example, how about saving a boatload of money by reclaiming a slew of unused software licenses no one knew about? Or instituting power-management policies that drastically reduce expenditures while boosting the company’s image?

And trust us—we know that “reactive” reputation is completely undeserved. We know you spend countless hours looking for powerful, innovative solutions to improve the IT experience for everyone in your organization. But we also know covering all the necessary bases adds a new wrinkle to your problems: It requires so many different consoles that IT still wastes untold hours learning, setting up, checking, and flitting between them all.

Right about now you’re probably nodding your head and wondering, “So why hasn’t anyone created an integrated systems management solution? Why isn’t there a single solution that acknowledges and facilitates systems management as a collaboration of capabilities that act in concert?”

We’re glad you asked. The answer is simple: There is—it’s called LANDesk® Management Suite.

The Perfect Balance between User Flexibility and Enterprise Readiness

LANDesk Management Suite gives you all the control you need—no matter how big or diverse your environment—to address IT concerns in the 21st century. It enables you to discover devices in your network and store information on its configurations, OS, processor speed, installed memory, hard drive capacity, loaded applications, and more in a central database. That information helps you optimize the systems under your umbrella, and when you combine it with impressive reporting features you have all you need to thoroughly prepare for audits.

But that’s just the beginning. LANDesk Management Suite includes gateway technology that makes it a piece of cake to manage each system—whether it’s at headquarters or on the other side of the world—based on the system’s unique needs. And if ever there’s a problem, simply launch a remote session to quickly resolve it and keep customers productive. Best of all, LANDesk Management Suite doesn’t impose any preconceived notions about how you should manage your environment. You get to draw the line between user autonomy and enterprise readiness to create the perfect balance between flexibility and proper precautions.

View the Management Suite Brochure for more details.